The following terms and conditions apply to all students (“you”) attending swimming lessons organized by LENS Sports Events Marketing (“we” or “us”). Please ensure you have read and understood the following and please keep a copy for your records:
Swimmers, parents, guardians, siblings must observe the entry rules and respect all other rules whilst in the swimming venue. If by any reason you are late for your lesson less than 10 minutes, you will be admitted to the class, but your lesson will not be extended. If you are more than 10 minutes late, you will not be admitted to the class and you will not be entitled to the make-up lesson.
Never bring your child swimming if they have any illness such as an ear infection, diarrhea, chicken pox, conjunctivitis or a bad cold. Please wait until your doctor has given the all-clear before returning to classes.
In the event of a swimmer, parent, guardian, sibling or other associate refusing to obey an instruction from a member of staff, behaving in an unruly manner towards a member of staff or any other person, or causing damage to pool premises, the swimmer shall not be permitted to continue with the lessons. LENS shall then have the right to terminate the contract without further notice and without being required to offer any credit or refund to the swimmer and the swimmer shall not be accepted for any future course organized by LENS. LENS reserves the right to charge you for any damaged cost.
Please ensure children do not bring valuable toys or belongings when attending swimming lessons. We cannot accept liability for lost, stolen or damaged items. Lost property will be kept at LENS for a period of three weeks after the end of the course. If items are still unclaimed after this period, we will distribute them to local charities.
You must ensure that the proper changing room is used to change clothes.
If a parent wants to video their child swimming or would like to take a picture of their child in the water, they need to obtain permission from LENS staff.
All our coaches are qualified, fully trained and well experienced. Whilst it is in our best interests to ensure your child remains with the same teacher, we cannot always guarantee this. If a teacher falls ill, we will replace them until they are well enough to teach.
We are fully committed to delivering the highest standards of coaching. If you or your child is not entirely satisfied with the services we provide, we would like to hear about it. If we become aware of any problem while you or your child is still attending a course or activity, we will aim to resolve this at an early stage. You can be assured that any complaint will be taken very seriously. In the first instance, the complaint should be made to the Coach, who will look into the matter.
All participants are covered by our Public Liability Insurance.
We do not accept liability for sickness, personal injury of any participants unless directly caused by the proven negligence of the company or its coaches. Organizers providing the facility are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any lessons.
Acceptance of terms and conditions
This is to certify that I, the parent/legal guardian/adult, agree to the Terms and Conditions as stated above and therefore have no objection to my son/daughter/myself taking part in the coaching programs. We reserve the right to vary these terms and conditions at any time without prior notice.